Privacy and cookies policy

Last updated: June 2025
Effective date: June 2025

1. Introduction

This Privacy & Cookies Policy explains how jhet.co.uk ("we", "us", or "our") collects, uses, stores, and protects your personal data when you visit or use our website at www.jhet.co.uk (the "Website").

We are committed to protecting your privacy and handling your personal data responsibly and in full compliance with:

  • The UK General Data Protection Regulation (UK GDPR)

  • The Data Protection Act 2018

  • The Privacy and Electronic Communications Regulations 2003 (PECR)

  • Any other applicable UK data protection legislation

Please read this policy carefully. By using our Website, you acknowledge that you have read and understood its contents.

2. Who We Are (Data Controller)

For the purposes of data protection law, the data controller responsible for your personal data is:

Website: www.jhet.co.uk
Contact Email: privacy@jhet.co.uk

If you have any questions about how we handle your personal data, please contact us at the email address above.

3. What Personal Data We Collect

3.1 Information You Provide Directly

We may collect the following personal data when you voluntarily provide it to us:

  • Name and contact details (e.g. email address, telephone number)

  • Enquiry or message content submitted via contact forms

  • Account registration details (if applicable)

  • Any other information you choose to share with us

3.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain technical and usage data, including:

  • IP address and approximate geographic location

  • Browser type and version

  • Operating system and device information

  • Pages visited, time spent on pages, and navigation paths

  • Referring website or source (how you arrived at our Website)

  • Date and time of your visit

3.3 Information from Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing behaviour on our Website. Full details are set out in Section 7 (Cookies Policy) below.

4. How and Why We Use Your Personal Data

We will only use your personal data where we have a lawful basis to do so:

  • Responding to enquiries and communications — Legitimate interests / Contract performance

  • Providing and improving our Website and services — Legitimate interests

  • Ensuring the security and proper functioning of our Website — Legitimate interests

  • Analysing Website usage and performance — Legitimate interests (or consent where required by PECR)

  • Complying with legal obligations — Legal obligation

  • Sending marketing communications (where applicable) — Consent

Where we rely on legitimate interests, we have balanced those interests against your rights and freedoms and are satisfied that our processing is proportionate.

5. How Long We Keep Your Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact enquiries: up to 2 years from the date of last contact

  • Website analytics data: up to 26 months

  • Legal or compliance records: up to 6 years in accordance with UK statutory requirements

After the applicable retention period, your personal data will be securely deleted or anonymised.

6. Who We Share Your Personal Data With

We do not sell your personal data to third parties. We may share your data in the following circumstances:

  • Service providers and data processors: companies that assist us in operating our Website (e.g. hosting providers, analytics platforms, email service providers). These parties act on our instructions and are bound by data processing agreements.

  • Legal and regulatory authorities: where required to comply with a legal obligation, court order, or to protect our legal rights.

  • Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity, subject to equivalent privacy protections.

Where third-party providers are based outside the UK or EEA, we ensure appropriate safeguards are in place to protect your data.

7. Cookies Policy

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They can be session cookies (deleted when you close your browser) or persistent cookies (which remain on your device for a set period).

7.2 How We Use Cookies

Strictly Necessary Cookies
These cookies are essential for the Website to function and cannot be switched off. They do not store any personally identifiable information. Legal basis: strictly necessary — no consent required under PECR.

Analytics and Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. All information collected is aggregated and anonymous. Legal basis: consent. Duration: up to 26 months.

Functional Cookies
These cookies enable the Website to provide enhanced functionality and personalisation. Legal basis: consent.

Marketing and Targeting Cookies
These cookies may be used to build a profile of your interests and show you relevant adverts on other sites. Legal basis: consent.

7.3 Managing Your Cookie Preferences

When you first visit our Website, you will be presented with a cookie consent banner. You can change your preferences at any time by:

  • Clicking the 'Cookie Preferences' or 'Manage Cookies' link on our Website

  • Adjusting your browser settings to refuse some or all cookies

  • Using your browser's private or incognito mode

Please note that blocking certain cookies may affect the functionality of our Website. For more information visit www.allaboutcookies.org.

7.4 Third-Party Cookies

Some cookies on our Website are set by third-party services. We do not control these cookies and encourage you to refer to the relevant third party's privacy policy for further information.

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

  • Right of access — to request a copy of the personal data we hold about you.

  • Right to rectification — to request that we correct any inaccurate or incomplete personal data.

  • Right to erasure — to request that we delete your personal data in certain circumstances.

  • Right to restriction of processing — to request that we limit the way we use your data.

  • Right to data portability — to receive your personal data in a structured, commonly used format.

  • Right to object — to object to processing based on legitimate interests or for direct marketing.

  • Rights related to automated decision-making — not to be subject to solely automated decisions with significant effects.

  • Right to withdraw consent — where processing is based on consent, to withdraw it at any time.

To exercise any of these rights, please contact us at contact@jhet.co.uk. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: www.ico.org.uk | Helpline: 0303 123 1113

9. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data, including:

  • Secure encrypted connections (HTTPS/TLS) across our Website

  • Access controls limiting who can access personal data

  • Regular review of our security practices and systems

  • Use of reputable, security-vetted third-party service providers

No method of transmission over the Internet is completely secure, and while we strive to protect your data, we cannot guarantee absolute security.

10. Third-Party Links

Our Website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to read the privacy notice of every website you visit.

11. Children's Privacy

Our Website is not directed at children under the age of 13, and we do not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us at contact@jhet.co.uk.

12. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the 'Last updated' date at the top of this document. Where changes are material, we will make reasonable efforts to notify you via our Website.

13. Contact Us

If you have any questions or requests regarding this policy, please contact us:

Email: contact@jhet.co.uk

We aim to respond to all privacy-related enquiries within 5 working days.

© jhet.co.uk — All rights reserved.